To meet the basic qualification for this role, you will have a high school diploma or GED. In addition, to be a good fit for the Warranty Representative opportunity, you will have:

• 2 to 5 years of related warranty experience Quick question for you - click here
• Demonstrated strong customer service / customer relations skills
• Familiarity with Microsoft Office, including Outlook; experience with Aurora and/or Salesforce is a plus
• The ability to:
  • Process warranty parts orders, claim entry, and customer communications with urgency
  • Advocate for the customer while keeping company processes and policies in mind
  • Be the voice of the customer to the entire Utilimaster organization
  • Interpret build orders, BOMs, and assembly prints
• An associate's degree is preferred

If you have warranty processing experience along with strong customer service skills and an eye for detail, this position offers you some great opportunities. You will:

• Play an important role providing best-in-class service to fleet managers, vehicle owners and service centers, helping them get trucks back on road as quickly as possible
• Make an impact as you identify and share trends and insights with the quality and production teams Quick question for you - click here
• Gain broad exposure that can help you build a progressive career home within the warranty organization or in other areas of Utilimaster
• Join at a time of transformation; we are ramping up operations to meet customer demand and growth will create opportunities for strong performers
• Earn competitive compensation, including bonus potential, along with comprehensive benefits

If you're not already familiar with Bristol, Indiana, it's a great place to live and work. You'll find historical sites, cultural amenities, and a thriving winery scene. Outdoor recreation features hiking, camping, fishing and more, and the cost of living is lower than the national average.

Utilimaster moves ahead of the competition when commercial trucks and upfit services require precision, planning, peerless people, and the perfect vehicle. Our vehicles deliver for well-respected global brands in the package delivery, ecommerce, food and beverage, linen and laundry, grocery and pharmaceutical markets. Utilimaster is a top-tier go-to-market brand of The Shyft Group (NASDAQ: SHYF), North America's leader in specialty vehicle manufacturing, assembly, and upfit for the commercial, retail, and service specialty vehicle markets. The Shyft Group rebranded in 2020 to reflect a new focus on high-growth end markets to help ensure long-term profitable growth.

Reporting to the Customer Service and Warranty Manager, you will join a team that includes other Warranty Representatives and a Warranty Service Administrator. You'll be the customer’s first contact when repairs are needed on new Utilimaster trucks, working independently in a fast-paced team environment. Responsibilities will include verification of warranty claims, parts and claim entry, locating service centers, as well as other customer service endeavors.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Professional development
We know you'll bring experience, but we also believe there will be new things to learn. If you're new to the vehicle industry, for example, we'll help you get up to speed. You'll also attend cross-functional meetings, giving you valuable exposure to other parts of Utilimaster.

Stability and growth
The Shyft Group is financially sound and will continue to be an aggressive market disrupter through strategic acquisitions, relevant product innovations, and aggressive growth models that serve strong and growing end markets. Be assured, our accelerated growth trajectory will create opportunities for strong performers.

Focused transformation
Utilimaster, alongside The Shyft Group's family of well-respected brands, continues to lead in every segment in which they compete. The Shyft name represents speed, efficiency, agility, and a high-intensity approach, which corresponds with the company's pivot in market focus and the forward momentum garnered in the work truck, specialty service, and delivery vehicle markets.

Driven to deliver
Ever evolving and advancing, The Shyft Group is driven to make an impactful difference in how effectively goods, people, and services are delivered in today's and tomorrow's marketplace. Through our unmatched industry knowledge, engineering expertise, and manufacturing reach, we continue to deliver job-enhancing, efficiency-driving, ever-reliable products and services made for the road ahead.

Excellent compensation
In addition to competitive pay, we offer medical, dental, vision, and prescription insurance plans; a health savings account; a flexible savings account; wellness credits; a wellness program; a 401(k) plan with a corporate match; an employee stock purchase program and more.

More about the requirements
In addition to the qualifications listed under The Requirements tab, we're looking for a professional who has the following competencies and characteristics:

• Excellent verbal and written communication skills
• The ability to:
  • Interact positively with customers, fleet managers, and owners of Utilimaster trucks
  • Problem solve, think on your feet, and deescalate customer frustrations
  • Handle a high-stress environment
  • Work effectively both in a team environment and independently
• A detail orientation and the ability to work quickly and accurately

Our preference is that you are based in the Bristol, Indiana area, but we also will consider candidates based in the Charleston, South Carolina area. If you live in Charleston, you'll come to Bristol for initial training. You'll work 8 AM to 5 PM Monday through Friday, although we'll look to you to be flexible as needed.

More about the role
In addition to the responsibilities under The Role tab, you will:

• Provide best-in-class customer service to fleet managers, owners, and service centers
• Receive incoming and make outgoing warranty calls in a call center setting
• Respond promptly, accurately, and professionally to customers on the phone and via email
• Determine warranty coverage for Utilimaster vehicles
• Research the required parts and order parts for warranty repairs
• Negotiate labor hours for warranty repairs
• Code and enter warranty claims for payment to customers and service centers Quick question for you - click here
• Set up new service centers for warranty repairs
• Work cross-functionally, as a part of the Utilimaster Quality organization, to investigate and report warranty issues

More about your success
Just about all job postings call for a "detail orientation," but in this role it is essential. You will work extensively with numbers, using 10-key skills, including part numbers, VINs, etc., and a single mistake can slow things down. Remember, our goal is to help get customers' trucks back on the road quickly. Your interpersonal skills also will be important as you interact with a variety of internal and external contacts. You may use those skills to help calm an upset customer or to influence an internal contact to take action.

To fit in well with the team, you should establish a reputation for reliability. Not only should you maintain an excellent attendance record, but you should be willing to step in and help your teammates, as they will be willing to do for you. The environment can be stressful, so a sense of humor is important. You also should be able to blow off steam constructively so you can get back to work with a continued focus on excellent service.